McDonald's Waterloo

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Reviews of McDonald's Waterloo

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  John Szaszvari Added June 02, 2018

  ★ ☆ ☆ ☆ ☆
  Worst McDonald's experience in my life.
  
  Ordered through the online app to pick up through drive through. Arrived and waited at the window for 10 mins and nobody came.
  
  Drove through to the second window and the was told that they can't process online orders at that window and that we needed to drive back to the first window.
  
  Drove back to the first window. Nobody there.. Waited another 10 mins and still nobody showed up.
  
  Went to first window again and was told sorry and they put the order through. Not sure why they didn't do that the first time.
  
  I suppose one of the reasons for the delay was all the staff seemed to be too busy getting screamed at and being treated like trash by the on duty manager in front of customers for nothing, meanwhile cars are just leaving the drive through and people are walking out
  
  Afternoon waiting in the car for 10 mins the manager comes out and tells us in a rude tone we need to pay inside despite using the app.
  
  Went inside and then was told I need to re place my phone order again because he didn't want to transfer the order from the drive through terminal to the front registers.
  
  I'm half way through re placing my order when my friend texts me from the car saying "they brought it out to the car a few mins ago"
  
  Utter confusion ensured so I just walk back to the car and left because at this point there was simply no helping this store.
  
  What an experience.

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